The problem is diagnosed and parts are shipped within 4 hours. Normally, under 4-hour ALS agreements, some “hot spare parts” are kept on site with the customer or in a local storage location. Full Unlimited Technical Phone Support 24 hours a day, 7 days a week for 52 weeks a year, including holidays. Spare parts are stored on site to provide a 4-hour response service. A remote technician is available 24 hours a day, 7 days a week, 52 weeks a year. All on-site work included. The equipment is guaranteed until the full exchange is included. A Service Level Agreement (ALS) is the contract that determines exactly how and when your equipment is protected. Top Ten offers 3 standard SLAs, which are explained below, as well as a fourth fully customizable agreement based on your company`s specific needs. Full Unlimited Technical Phone Support – 9 hours a day (8AM-5PM) EST, 5 days a week (MON-FRI) for 52 weeks per year. The spare parts component is Next Business Day as long as the call is placed in the U.S. Top 10 before 17:00 EST. .
The problem is diagnosed by phone, parts sent for the next business day and a top ten USA technicians guide you on the installation process by phone. . . . Top Ten USA provides OEM-guaranteed hardware maintenance on all server storage, hard drive and tape storage requirements. These manufacturers include IBM, HP, Dell, Sun/STK, Cisco, Quantum, Qualstar, Overland and more. If you don`t see your product below, contact us. Our technician diagnoses the problem, usually by phone and parts are shipped for the next repair business day.